Legal
Cancellation & Refund Policy
Last updated: September 2026
1. Demo classes and enquiries
Free demo classes may be rescheduled subject to tutor availability. If a demo cannot be provided because of TutorVerse or tutor-side circumstances, we will work with the user to reschedule or provide an appropriate alternative.
2. Tuition services
Before paid tuition begins, users should confirm the tutor, schedule, fees and applicable cancellation terms. Where TutorVerse processes a payment, the applicable amount and refund terms will be communicated at or before payment.
3. Cancellation by user
Cancellation requests should be made as early as possible through the available contact or booking channel. Refund eligibility may depend on whether a session has already been delivered, the timing of cancellation, and any third-party payment or tutor arrangement involved.
4. Cancellation by tutor or TutorVerse
If a confirmed session is cancelled by the tutor or TutorVerse and a suitable replacement or rescheduling is not accepted, any refund due for an undelivered paid service will be considered in accordance with the applicable booking terms.
5. Refund processing
Approved refunds will normally be returned through the original payment method, subject to payment-provider processing times. Any non-refundable third-party charges, where lawfully applicable and disclosed before payment, may be excluded.
6. Contact for cancellation or refund
For cancellation or refund requests, contact TutorVerse at Kharghar, Navi Mumbai, India, by phone at +91 90822 71860. Please provide the relevant booking or transaction details so the request can be reviewed.